What tooling and infrastructure do you use?
We use what we implement. All of our MSP customers are offered:
- IBM Tivoli Netcool/Omnibus as the alerting and consolidated monitoring of devices for servers, vms, routers, firewalls and switches.
- IBM Tivoli Monitoring to provide agents into each monitored resouce.
- IBM ControlDesk integrated with our alert monitoring and knowledge sharing so our customers have a real-time single pane of glass insight into their IT infrastructure.