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IT Service Management & Operations Assessment - IT Lighthouse DETECT

Gain comprehensive understanding of the current state of your IT, identify infrastructure gaps, scope for process risks, and align your tech with business outcomes.

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Why IT Assessment?

Businesses today rely on safe, efficient and scalable IT systems to smoothly navigate through competitive landscapes. For CFO’s and IT Directors, finding the balance between early adoption of technology and keeping the CapEx and OpEx budget in-line with management and ownership expectations is a tough challenge. Our assessment service discovers and documents our findings to get your organization on track to improved operational efficiency, reduced risk and optimized budget utilization.

Our IT Infrastructure & Operations Assessment Engagement Process

IT Lighthouse DETECT service is a part of our Managed IT Infrastructure suite. Our end-to-end engagement path of IT Infrastructure optimization comprises of three service pillars

01.

IT Infrastructure & Operations Assessment

Scoping the current IT ecosystem to pinpoint areas of improvement, process gaps, IT risks, and misaligned business outcomes.

02.

IT Infrastructure & Operations Strategy and Roadmap

Laying down the long-time IT blueprint that charts out the entire end-to-end IT path along with internal company processes and systems.

03.

IT Infrastructure & Operations Managed Services

Taking over day-to-day IT operations and management needs before they turn into process bottlenecks or interfere with sustainability, security and scaling capacity.

Benefits of Our IT Assessment

Here’s why our comprehensive IT Assessment should be a core part of your IT strategy:

01.

Actionable intelligence that can resolve network issues and address network issues.

02.

Accurate performance benchmarking that functions as a security breach warning.

03.

Efficient budget planning that facilitates the building of appropriate security controls.

04.

Implementation of long-term planning with relevant IT timelines, disaster recovery, and business continuity goals.

05.

Reduction of bottleneck situations that improve the overall performance standards.

06.

Efficient employee education about safe cybersecurity practices and IT operations.

Finally, the documents are presented to the executive leadership team to deliver a birds-eye view of their organization’s IT stance. Directors of IT, CFO’s or other organizational leaders may utilize the spreadsheet to track control-by-control implementation and use it as a working document.

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IT Lighthouse DETECT Service

We’ve designed our infrastructure assessment in a way that efficiently introduces the enterprise leadership team to their current status of IT. This is done by understanding their stance, scalability, and appropriate actions to align the IT infrastructure needs with their present and future business objectives.

We guide and structure our assessment using the ITIL – IT Service Management framework.

 

framework

What Is ITIL?

Information Technology Infrastructure Library (ITIL) ,is the most widely recognized framework for IT and digitally-enabled services in the world. It provides comprehensive, practical, and proven guidance for establishing an effective service management system.

The three ITIL families of management practices and their specific practices are:

General Managment

  • Architechture Management
  • Continual Improvement
  • Information Security Management
  • Measurement And Reporting
  • Organizational Change Management
  • Portfolio Management
  • Project Management
  • Relationship Managment
  • Risk Management
  • Service Financial Management
  • Strategy Management
  • Supplier Management
  • Workforce And Talent Management

Service Management

  • Availability Management
  • Business Analysis
  • Capacity And Performance Management
  • Change Enablement
  • Incident Management
  • IT Asset Management
  • Monitoring And Event Management
  • Problem Management
  • Release Management
  • Service Catalogue Management
  • Service Configuration Management
  • Service Continuity Management
  • Service Design
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Service Validation And Testing

Technical Management

  • Deployment Management
  • Infrastructure And Platform Management
  • Software Development And Management

IT Service Management and Operations Assessment

Using ITIL to measure the maturity level of ITSM in your organization, our process can be described in several phases that are executed in the following order

ITSM and Operations Assessment Phase 1: Document Review
Timeline : 1 Week(approx.)
Execution : Remote

01.

We send a document request list (DRL) detailing standard IT Operations program artifacts. IT Operations documentation generally comprises policies, procedures, and standards that accurately articulate the current IT operations and practices of the client.

02.

Clients exchange available documentation and answer necessary questions via phone or encrypted emails.

03.

Documentation review helps us understand the structure and components of an organization’s program and allows us to develop contextually relevant questions for phase 2.

Finally, the documents are presented to the executive leadership team to deliver a birds-eye view of their organization’s IT stance. Directors of IT, CFO’s or other organizational leaders may utilize the spreadsheet to track control-by-control implementation and use it as a working document.

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ITSM & Operations Assessment Phase 2: Staff Interviews and assurance testing
Timeline : 1-2 Weeks (approx.)
Execution : Onsite Or Remote

01.

Interview conduction of various organization team members with roles that relate to ITIL control families.

02.

Questions pertain to items from documentation review, clarifying local procedures, and how various controls are implemented.

03.

We also conduct assurance testing of critical controls, and gather additional artifacts that demonstrate the implementation and effectiveness of controls.

Finally, the documents are presented to the executive leadership team to deliver a birds-eye view of their organization’s IT stance. Directors of IT, CFO’s or other organizational leaders may utilize the spreadsheet to track control-by-control implementation and use it as a working document.

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ITSM and Operations Assessment Phase 3: Report delivery and review
Timeline : 2-3 weeks(approx.)
Execution : Remote

Following phases 1 and 2, our analysts will review the ITSM assessment output and develop:

01.

A report that includes a 3-4-page executive overview describing a high-level overview of identified control gaps, suggested improvements, and compliance dashboard.

02.

A detailed compliance spreadsheet which provides an assessment of each control to include implementation status, a priority level for remediation, and high-level notes about potential remedies or recommendations.

03.

Client-side review of the report and spreadsheet followed by a teleconference to address queries or clarify information in the documents.

04.

Release of final report and spreadsheet copies to the organization.

Finally, the documents are presented to the executive leadership team to deliver a birds-eye view of their organization’s IT stance. Directors of IT, CFO’s or other organizational leaders may utilize the spreadsheet to track control-by-control implementation and use it as a working document.

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Client Success

Industry: Manufacturing

Stir Foods, headquartered in Orange County, California, is a custom manufacturer of soups, sauces, dressings, fresh salsas, and muffin batters for both retail and...

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Industry: Manufacturing

Hunters Specialties, is a custom manufacturer and distributor of hunters’ camouflage products, scent products as well as deer and turkey call products...

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Industry: Retails

PaperSource, headquartered in Chicago, Illinois, is a is a premier Paperie, stationery and gift retailer that offers papers, custom invitations and announcements, gifts...

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Industry: Manufacturing

ClockSpring|NRI is a Houston-based provider of high-performance products, engineering support, and training services for the critical infrastructure construction and...

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Why ne Digital

We analyze each one of these practices under the four primary dimensions that any IT organization operates within

01.

Organizations and people

02.

Information and technology

03.

Partners and suppliers

04.

Value stream and processes

Finally, the documents are presented to the executive leadership team to deliver a birds-eye view of their organization’s IT stance. Directors of IT, CFO’s or other organizational leaders may utilize the spreadsheet to track control-by-control implementation and use it as a working document.

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Factors

Get Answers to Long-standing IT Queries

· How to instill a culture of IT security accountability and priority reinforcement?

· What is the best framework to examine network vulnerabilities?

· How to best protect the business from legal woes and compliance issues?

· Which decisions would help to unearth both strengths and weaknesses in IT frameworks?

· How to calculate the true Total Cost of Ownership (TCO) for IT resources?

· Why IT infrastructure risk is correlated with fragile and risky equipment?

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