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IT Managed Services:
IT Lighthouse MANAGE

Shift your focus to higher-level business activities by reducing operational burdens, building sustainable operational advantages, and boosting overall IT service levels.

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Why IT Managed Services?

In the ever more complex infrastructure landscape, our managed IT services optimize internal processes and make your job easier and safer. With a dedicated team to handle the day to day operations, maintenance, backup, monitoring and patching of your infrastructure, your in-house IT team can focus on bringing enhanced value to the business. Our Managed IT Infrastructure services allow you and your team to increase business execution and focus on your strategic IT vision while efficiently eliminating service outages, unplanned downtime, exposure to security risks, IT performance erosion, and data losses.

Our Managed IT Infrastructure Services Engagement Process

IT Lighthouse MANAGE service is a part of our Managed IT Infrastructure suite. Our end-to-end engagement path of IT Infrastructure optimization comprises of

01

IT Infrastructure & Operations Assessment

Scoping the current IT ecosystem to pinpoint areas of improvement, process gaps, IT risks, and misaligned business outcomes.

02

IT Infrastructure & Operations Strategy and Roadmap

Laying down the long-time IT blueprint that charts out the entire end-to-end IT path along with internal company processes and systems.

03

IT Infrastructure & Operations Managed Services

Taking over day-to-day IT operations and management needs before they turn into process bottlenecks or interfere with sustainability.

Benefits of our IT Infrastructure Managed Services

01.

Properly support day-to-day business processes by running on a safe and finely-tuned infrastructure.

02.

Reduce data, business and reputational risk ensuring your infrastructure is up to date, patched and following the best business practices.

03.

Implement a formally proven framework that deals with IT maintenance, updates and dynamic scaling to meet critical on-demand business needs.

04.

Reduce your IT operational expenses by efficiently executing day to day operations with end-to-end control and visibility.

05.

Realize high system availability, improve overall process efficiency, and boost productivity.

06.

Future-proof your IT systems by overcoming operational, security, and technical threats.

07.

Better management of IT resource constraints, drastically improving project success rates and efficiency.

Finally, the documents are presented to the executive leadership team to deliver a birds-eye view of their organization’s IT stance. Directors of IT, CFO’s or other organizational leaders may utilize the spreadsheet to track control-by-control implementation and use it as a working document.

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IT Lighthouse MANAGE Service

Our IT Lighthouse MANAGE service plan has been intricately designed to help you keep pace with ever-changing technological trends without every worrying about catching up. We provide the supporting framework you need to explore innovative business models, optimize business processes, personalize customer experiences, and ultimately, delight your end-users with an unparalleled internal IT experience. The end result? You are always within an arm’s reach of implementing, integrating and managing even the most demanding IT needs, always within the boundaries of a carefully designed financial model!

 

Leverage our top-tier managed services for these device types:

01.

Windows OS Servers

02.

Windows OS Database Servers (MS SQL, IBM DB2, Oracle DB)

03.

RedHat Linux OS Servers

04.

RedHat Linux OS Database Servers (MS SQL, IBM DB2, Oracle DB)

05.

Network Firewalls and Routers (Cisco Meraki, Juniper Networks)

06.

Network Switching and Bridging L2 and L3 (Cisco Meraki, Juniper Networks)

07.

Network Wireless Access Points (Cisco Meraki, Aruba Networks)

08.

Network IoT Devices (Multiple vendors)

Finally, the documents are presented to the executive leadership team to deliver a birds-eye view of their organization’s IT stance. Directors of IT, CFO’s or other organizational leaders may utilize the spreadsheet to track control-by-control implementation and use it as a working document.

Let’s Talk

Managed Infrastructure Services: IT Lighthouse MANAGE

Managed Infrastructure Services: Platinum Service
Managed Device

Core Managed Services

  • Tier 1,2 and 3 indicent triage, escalation, routing and resolution
  • Unlimited service requests
  • Unlimited incident requests
  • Build or rebuild device replacement
  • 24/7 Monitoring for performance and operation
  • Process oversight and governance

Change Management Services

  • Request Analysis And Peer Review
  • Request Execution
  • Rollback planning

Backup & Recovery Services

  • Device RTO and RPO analysis
  • Backup Policy Management and Oversight
  • Backup Monitoring and loggingg
  • Backup Testing
  • Backup Restores

Performace Review, Capacity & Strategy Services

  • Capacity planning and reporting
  • Business Impact and Availability Strategy
  • Quarterly Performance Review

Knowledge Management Services

  • Detailed documentation portal
  • Documentation management and update

Support Services & SLA

  • 24/7 Help Desk Service & NOC

Proactive IT Remediation

Many IT organizations do a decent job of running IT. However, a number of businesses have immature processes and do not have essential workflows setup, such as internal service level agreements (SLAs). Often, we see no regular conversations between IT and Operations, leaving IT off on an “island” without timely improvements made to business functions. This leads to a dysfunctional use of IT in the organization. We intervene here with our IT remediation workstreams which include

01.

Work with the key business functions (Sales, Finance,
Operations/Manufacturing, HR, etc.) to ensure that IT is helping them execute their work better, faster, and
cheaper.

02.

Aligning IT with the rest of the business to develop trust, create competitive advantage, and boost profitability.

03.

Enabling CFOs and COOs to make informed decisions via crucial operational and financial KPIs through strong business intelligence (BI) solutions and analytics.

04.

Empowering the CFO to mitigate risks of ransomware or security breaches. IT risk typically falls into two categories: cybersecurity and ability to recover from a catastrophic outage.

05.

Ensuring existence of credible and tested disaster recovery and business continuity (DRBC) plans.

06.

Reducing business outages by ensuring that data is
backed up along with implementation of duplicate hardware.

07.

Minimizing the implications of threats and outages on the overall project and technology budgets.

Finally, the documents are presented to the executive leadership team to deliver a birds-eye view of their organization’s IT stance. Directors of IT, CFO’s or other organizational leaders may utilize the spreadsheet to track control-by-control implementation and use it as a working document.

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Client Success

Indstry:Real Estate

Redclay 1910 is a Florida-based corporation that handles investments in real estate and construction projects. It has established a distributed work-force and...

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Industry: Logistics

Turbaduana is one of the leading maritime agencies and operational support enterprises for cargo vessels in North, Central and South America. With commercial...

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Industry: Hospitality

Lao Kao is the company behind the WOK brand of restaurants. With over 15 branches, Lao Kao is a leader in Latin America in the space of Asian food restaurants...

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Industry: Manufacturing

Stir Foods, headquartered in Orange County, California, is a custom manufacturer of soups, sauces, dressings, fresh salsas, and muffin batters for both retail and...

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Why ne Digital?

01.

Managed service experts that improve cost predictability
and reduce uncertain requirements

02.

Proprietary methodologies and modern IT infrastructures that minimize IT risks.

03.

Predictable workflows and service models that enhance IT stability.

04.

Critical service integrations with both existing and new IT systems.

05.

Instant access to a proven IT infrastructure and operations with an assets-under-management of over $5 million.

Finally, the documents are presented to the executive leadership team to deliver a birds-eye view of their organization’s IT stance. Directors of IT, CFO’s or other organizational leaders may utilize the spreadsheet to track control-by-control implementation and use it as a working document.

Let’s Talk

Critical IT Operations Queries that We Solve

· What is the current state of IT operations and how far away is it from an ideal stance?

· How should current IT resources be utilized to maximize strategic advantages?

· What long-term and short-term IT operational needs should be prioritized?

· Which technologies can optimize and add value to current day-to-day IT operations?

· How should every existing IT operational service be optimally deployed?

· Is my IT infrastructure secure against potential cybersecurity breaches?

Protect Your Firm And Investors From Value Erosion Arising From Poor IT Security

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Managed Services for Round-the-clock Support

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